At Violetglow, under the management of Signavio Innovation Private Limited, our mission is to offer a streamlined and satisfying shopping experience. In this document, the terms “we,” “our,” and “us” stand for Signavio Innovation Private Limited, and the terms “you,” “your,” and “user” refer to our valued customers. We acknowledge that style decisions can change unexpectedly, and you may opt to cancel an order. Please review the cancellation policy below for comprehensive instructions.
Canceling an Order Before It Ships
You are allowed to cancel your order within 24 hours of purchase or before dispatch, whichever comes first. To proceed with cancellation, please get in touch with our customer care team through email. If your cancellation request qualifies, the full payment will be refunded to your original mode of payment within 5–7 business days.
Orders That Have Been Shipped
Once an order is dispatched, cancellation is no longer possible. However, after receiving the package, you may begin a return in accordance with our Return & Refund Policy.
Changing Orders
We do not support modifications to items or shipping details after an order is placed. If necessary, cancel the order (if it qualifies) and place a new one with the correct information.
Reach Out to Cancel
To raise a cancellation request, please email our support team at: signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com
Thank you for your cooperation and trust. For any further inquiries, we are always here to assist.
At Violetglow, we value your trust and aim to deliver a hassle-free shopping journey. Upholding ethical standards and open communication, our Grievance Redressal Policy ensures that your complaints are managed promptly, courteously, and as per governing legal frameworks.
What is a Grievance?
A grievance is defined as any dissatisfaction or problem a customer faces after purchasing a product or using a service via our platform, for which a remedy is expected. These may include, without limitation, faulty items, delayed or incorrect deliveries, transaction issues, return or exchange troubles, refund concerns, poor service experiences, or clarifications regarding our operational policies.
How to Raise a Grievance
Customers experiencing issues are encouraged to reach out using our official support tools. Here's a step-by-step guide:
Visit our Help Centre or Contact Us Page
Log in to our website or mobile application and open the “Help Centre” or “Contact Us” section to begin your complaint.
Select Your Issue
Identify and choose the problem category that best matches your concern from the available options.
Submit Your Query
Fill out the form with required details such as your order ID, a detailed explanation of the problem, and attach any relevant documents or images.
After your submission, our customer service team will evaluate the request and respond accordingly.
Escalation to Grievance Officer
If your concern is not addressed to your satisfaction or if the support response is delayed, you may escalate the matter to our appointed Grievance Officer, as outlined in the Information Technology Act, 2000 and related legal provisions.
To ensure transparency and regulatory compliance, Violetglow has assigned a Grievance Redressal Officer whose role is to review unresolved matters and ensure fair treatment. The officer can be contacted directly via email at signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com.
Grievance Handling Process
Acknowledgement: We will send an acknowledgement email within 48 hours confirming receipt of your complaint.
Unique Ticket/Reference ID: Your grievance will be assigned a specific reference number that enables you to monitor the progress.
Resolution Timeline: Our internal teams, along with the Grievance Officer, will aim to resolve the issue within 7 working days, or within the legally prescribed period.
Updates & Communication: You will be kept informed at each stage of the process through your registered email or mobile contact.
Closure of Grievance
Your complaint will be considered closed when:
Contact Us
If you need additional help or would like to submit a complaint, please get in touch with us at signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com.