At Violetglow, operated by Signavio Innovation Private Limited, we strive to make your shopping journey seamless and convenient. In this policy, “we,” “us,” and “our” refer to Signavio Innovation Private Limited, and “you,” “your,” and “user” denote our respected customers. At Violetglow, our priority is to ensure that your purchases are delivered accurately and on time. This Shipping and Delivery Policy explains the guidelines and conditions associated with the shipping of items bought through our website. By confirming your order, you are agreeing to adhere to the terms detailed herein.  

Shipping Locations  

We offer shipping services to all pin codes throughout India. At the moment, we are unable to provide international shipping services.  

Processing Time  

Most orders are handled and dispatched within 1–2 working days from the order confirmation date, excluding weekends and government-declared holidays.  

Once processing is complete, an email will be sent confirming the order details and shipping status.  

Delivery Timeline  

Standard deliveries usually reach customers within 3–8 business days, helping you stay on-trend without delay.  

Failed Delivery Attempts  

If an order cannot be delivered due to errors in the provided address, the recipient not being present, or the order being declined, it will be returned to our warehouse facility. Customers can request a second delivery attempt thereafter.  

Damaged or Lost Shipments  

Should your package arrive damaged, please notify our customer care team within 48 hours of receiving the order and include clear photographic proof.  

For orders that go missing during transit, we will either replace the product or issue a refund after confirming the issue with the courier service provider.  

Contact Us  

If you have any questions about our shipping and delivery process, feel free to get in touch at: signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com