At Violetglow, powered by Signavio Innovation Private Limited, our goal is to provide you with a reliable and stress-free shopping journey. In this document, “we,” “us,” and “our” indicate Signavio Innovation Private Limited, and “you,” “your,” and “user” refer to our loyal customers. When you make a purchase through our website, you accept the return and refund terms specified below. If returning an item becomes necessary, this policy clearly defines the applicable conditions.  

Eligibility for Returns  

Returned items must remain unused, unwashed, and in their original form with all packaging, tags, and labels fully intact. Please ensure original tags, boxes, and labels are sent back unaltered.    
Products that show any signs of wear, cleaning, or modification are not returnable. You must raise a return request within 48 hours of receiving your package. Contact our support team within this window to begin the return process. Products that fail to meet these return conditions will not qualify.  

How to Initiate a Return  

Step 1: Send Your Request    
Email your return inquiry with the Order ID and the reason for returning to signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com.    

Step 2: Submit Visual Proof    
If the product is incorrect, damaged, or faulty, please include clear photographs to speed up verification.    

Step 3: Await Instructions    
Once we validate your return request, you’ll be provided complete steps to move forward with the return.  

Please note, returns that don't follow these conditions may be declined.  

Refund Process & Timeline  

When the item arrives at our facility, our quality team will examine it to ensure it fits the return policy. You'll be informed whether your refund is approved or denied. If accepted, we’ll issue the refund to your original payment method within 5–7 business days. You will receive an email confirmation once the transaction is completed.  

Partial Refund Guidelines  

For returns that only partly meet the return criteria such as minor faults or incomplete packaging we may, at our discretion, issue a partial refund.  

Damaged, Defective, or Wrong Product  

If your package arrives with defects, incorrect items, or visible damage, please report it within 48 hours of receiving it. Share clear visuals (images or videos) via email so we can resolve the issue quickly.  

Need Assistance?  

If you have any doubts or need help with the return or refund process, please contact our customer care team at signavioinnovationpvtltd@gmail.com, signavioinnovationauthorizes@gmail.com.  

We appreciate you shopping with Violetglow. Your confidence in us matters, and we are here to make sure your shopping experience stays smooth and satisfying.